Optum and The Advisory Board Company
The Advisory Board Company’s health care business joins Optum. The combination brings together The Advisory Board Company’s research and advisory services with Optum’s data analytics and technology capabilities to help health care clients adapt to the changing health care landscape.More
UnitedHealth Group renewed and extended its exclusive relationship with AARP focused on improving the health and well-being of Americans 50 and older, including the most popular Medicare products among older Americans. The renewal extends the relationship on AARP-branded Medicare plans through 2025, with mutual options to further extend the relationship until the end of 2030.More
Optum Combines With Surgical Care Affiliates
Surgical Care Affiliates, Inc., a leading ambulatory surgery center and surgical hospital provider, combines with OptumCare, Optum’s primary and urgent care delivery services business. The combination creates a comprehensive ambulatory care services platform, including primary care, urgent care and surgical care services, and broadens the ability of the companies to improve the patient experience, and quality and cost of care.
OptumRx and CVS Pharmacy partner in a strategic relationship to offer employers a new pharmacy network solution that will provide eligible OptumRx members the option to fill 90-day prescriptions at prices equal to home delivery copay levels at CVS locations nationwide or through OptumRx home delivery. In addition to improving access to medications, the collaboration will enable OptumRx and CVS Pharmacy to leverage a shared pharmacy platform to develop new pharmacy and health solutions for clients and consumers.
OptumRx and Walgreens
OptumRx and Walgreens collaborate to deliver clients and members an integrated pharmacy care offering that provides eligible OptumRx members the option to fill 90-day prescriptions at home delivery copay levels at Walgreens pharmacies nationwide or through OptumRx home delivery, and 24/7 access to pharmacists. The joint pharmacy care offering is also designed to increase drug adherence rates and connect members to clinical guidance that addresses specific disease classes, such as diabetes.
UnitedHealthcare and Qualcomm launch UnitedHealthcare Motion, a wellness program that provides employees with wearable devices at no additional charge and enables them to earn financial incentives for meeting specific walking goals. UnitedHealthcare Motion empowers employees to take charge of their health, while enabling employers to more effectively manage health care costs.More
Optum Partners With Quest Diagnostics
The revenue services operations of Quest Diagnostics, the world's leading provider of diagnostic information services, become part of Optum360, a leader in revenue management solutions for health care providers. The collaboration will help Quest reduce the cost and complexity of its billing processes, fostering more transparency of health care costs for the patients, physicians and employers it serves. The companies will also pursue broader opportunities to increase use of insights from lab and related services to improve health care quality and better manage costs for health care clients.
Optum Joins With MedExpress
Optum joins with MedExpress, a national leader in delivering high-quality, convenient and affordable walk-in care. MedExpress provides a broad scope of urgent care, occupational health and wellness and prevention services. The combination with Optum creates opportunities to integrate Optum care management and clinical programs with MedExpress' services, simplifying patient access to health resources and treatment options in their community. Patients and physicians benefit from Optum analytic tools and insights that inform care decisions and support the best possible health outcomes.More
Groundbreaking Cancer Programs
UnitedHealthcare expands its pioneering cancer care payment model, first launched in 2010, that rewards physicians for focusing on quality patient care, best treatment practices and health outcomes. UnitedHealthcare also launches a first-of-its-kind chemotherapy approval program that will provide real-time decision support and approvals for therapies based on National Comprehensive Cancer Network® (NCCN®) treatment recommendations from the NCCN Clinical Practice Guidelines in Oncology (NCCN Guidelines®).
OptumRx Combines With Catamaran
OptumRx combines with Catamaran to provide a connected, personalized pharmacy care experience for millions of Americans. OptumRx’s unique medical synchronization and information capabilities combined with Catamaran’s technology leadership and flexible services will advance innovative value-added offerings for customers. In addition, the combination creates a business well-positioned to help customers manage growth in high-cost specialty pharmaceuticals.More
Optum launches Optum One, an integrated analytics platform that helps care providers engage patients, coordinate care and improve outcomes. Care providers can analyze and take direct action on insights gained from data Optum One extracts from personal medical records and enriches with an overlay of claims information. Learn how Optum One converts health information into health intelligence.
AARP and UnitedHealthcare launch The Longevity Network to promote innovations in health care that will improve the quality of people’s lives as they age. The Longevity Network is a central hub where entrepreneurs, advocates and consumers can share information and access ideas, press and other media, social feeds and event invitations about health care innovation for the 50+ community. Visit The Longevity Network
Dignity Health and Optum launch Optum360, a new venture to simplify patient billing and increase cost transparency for patients, and modernize administration for hospitals, care providers and payers. Optum360 combines Optum's leading technology and analytics with Dignity Health's proven infrastructure to deliver progressive revenue cycle management and medical record documentation services to large hospitals and health systems. Optum360's patient-centric approach to revenue cycle management has the potential to fundamentally transform administrative processes — from patient registration to financial resolution.
UnitedHealthcare introduces a new mobile app, Health4Me, that brings important health information to people on the go. Features include easy access to registered nurses, personal health benefits information, and the ability to locate nearby physicians and hospitals.More
myHealthcare Cost Estimator
UnitedHealthcare launches myHealthcare Cost Estimator, an online health resource that delivers a comprehensive view of how a treatment cost differs from doctor to doctor, and personalized cost estimates of different treatment options, comparable with the real fees and coverage levels that a person might encounter throughout the course of treatment.
New Visual Identity
UnitedHealth Group refreshes its brand identity with an updated, modern logo and new visual design system. The new logo is intended to help clarify the role of the corporate brand relative to the business brands, UnitedHealthcare and Optum, and help maintain an appropriate differentiation among the three brands.more
Amil Combines With UnitedHealth Group
UnitedHealth Group and Amil Participações S.A., Brazil’s largest health care company, agree to merge. Amil provides health and dental benefits, hospital and clinical services, and advanced care management resources to more than 5 million people. Outside the United States, Brazil is the largest and fastest growing private health care market in the Americas.More
Outstanding Corporate Innovator Award
The Product Development and Management Association recognized UnitedHealth Group with the 2011 Outstanding Corporate Innovator Award. The award recognizes sustained (five or more years) quantifiable business results from new products and services. Past winners include such world-class innovators as Apple, Pepsi, BMW, FedEx, Bank of America, Harley Davidson and Xerox, among others.
JOIN for ME® Program
The Center for Health Reform & Modernization in partnership with the YMCA of the USA and the YMCA of Greater Providence, R.I., launch JOIN for ME an evidence-based program to help children and teens reach healthier weights. Working with local YMCAs, JOIN for ME studies kids from 6-17 years old who are over the 85th percentile in body weight, giving families the tools to understand what causes excess weight, its impacts, and how to reduce it. JOIN’s early results serve as a blueprint for community-based programs countrywide.More
Affordable Hearing Devices
Optum's hi HealthInnovations business launches a suite of high-tech, lower-cost hearing devices for the 36 million Americans with hearing loss. The initiative also includes a new, primary care hearing test to help detect hearing deficits.More
Tucson Medical Center and independent area physicians, with the help of Optum, announce that they are creating the nation's first "Sustainable Health Community," based on an Accountable Care Organization (ACO) model in which hospitals, physicians, residents, employers and others share in the risk and rewards of making the health system work better for everyone.More
Cancer Care Payment Model
UnitedHealthcare announces an innovative cancer care payment model that bundles payments to oncologists to help ensure continuity of care for patients and improve quality and health outcomes.More
Diabetes Prevention and Control Alliance
UnitedHealth Group launches the Diabetes Prevention and Control Alliance, a partnership with YMCA of the USA and retail pharmacies to help prevent and control diabetes, pre-diabetes and obesity.More
Electronic Health Records
The American Medical Association selects Ingenix CareTrackerTM as the first electronic health records system offered through the AMA's new online health information solutions platform for physicians. CareTracker integrates patient medical records and e-prescribing tools in the physician's workflow.More
UnitedHealthcare launches its own health-focused virtual "town," Health Care Lane, to help simplify the often complex world of health benefits. Health Care Lane includes a number of "storefronts" where easy-to-understand information and tips are available about a wide range of health benefits issues, and "residents" explain fundamental health insurance topics in friendly, engaging conversations.
NowClinicSM Online Care
Optum launches NowClinic online care. NowClinic provides individuals with secure, real-time access to a network of licensed physicians via their computers using secure live chat, and face-to-face using webcams. Through NowClinic, doctors can review health concerns and symptoms, discuss medications and refer patients to health care facilities for further treatment when necessary. By leveraging technology, NowClinic increases access to care for patients at times when clinics are typically closed, such as nights and weekends, and provides access for patients who are unable to visit a doctor’s office. Visit NowClinic
UnitedHealth Personal RewardsSM
UnitedHealthcare launches UnitedHealth Personal Rewards, a program that rewards people for making healthy choices part of their daily routine. Participants can earn points for financial rewards, such as reduced health insurance premiums, cash awards or a direct deposit into a health savings account.More
Optum debuts OptumizeMe, one of the first mobile fitness challenge apps brought to market. The app is designed to engage people in taking a more proactive role in their own health, and in motivating their friends, family and social networks to work toward goals for better health.More
Optum Financial Services
Health care related financial account assets held by Optum Financial Services reach more than $1 billion; consumer accounts grow to more than 2.2 million. Individuals served by consumer-driven health plans increase to 3.4 million people. Optum Financial Services includes Optum Bank, Member FDIC. Dedicated, integrated health banking was pioneered by UnitedHealth Group in 2003 with the introduction of Exante Bank. Renamed in 2008, Optum Bank has become a leading administrator of health savings accounts for individuals and families.
UnitedHealthcare launches the groundbreaking Patient-Centered Medical Home program (PCMH) involving primary care practices in Arizona, Colorado, Ohio, New York and Rhode Island, developed in collaboration with national primary care specialty societies. In the PCMH model, patients receive coordinated care from their primary care physician, or "medical home," rather than fragmented and episodic care from various health care providers or facilities.
UnitedHealthcare puts its physician and facility network on Apple Inc.'s iPhone, helping improve access to health care for consumers. The new DocGPS app allows consumers to tailor their search to their specific health plan and locate nearby doctors, clinics and hospitals within the UnitedHealthcare network using the GPS functionality of iPhone 3G and 3GS.More
UnitedHealth Group announces a partnership with Cisco to build the first national telehealth network that will give patients access to physicians and specialists when in-person visits are not possible. The "Connected Care" initiative will use state-of-the-art teleconferencing and electronic health records technology to greatly expand physicians' reach into underserved areas, both rural and urban.
UnitedHealthcare launches the first-of-its-kind Diabetes Health Plan for individuals afflicted with diabetes and pre-diabetes. The plan includes incentives to empower individuals to more effectively manage their conditions and control their health care costs.
OptumHealth introduces eSync, a new technology platform that collects and synchronizes individualized health care data to help identify effective care opportunities and provide people with personalized health management support. The technology helps organizations more proactively engage individuals and care providers with appropriate health care programs, while reducing costs.
UnitedHealthcare's Premium designation program recognizes physicians who meet quality and cost efficiency guidelines. It is designed to make it easier for consumers to navigate the health care system by providing them with tools to compare physician and facility quality and cost information. The program also supports physicians and facilities in their efforts to improve care delivery by providing them with actionable feedback through high-level performance and detailed patient reports. The program was developed in collaboration with leading employers, physician and hospital advisory groups and consumer feedback.
UnitedHealth Group introduces the first Medicare Advantage Special Needs Plan for people with Alzheimer's and chronic dementia.
UnitedHealthcare takes an important step in promoting patient care based on the best available clinical data by adopting standards for determining chemotherapy drug coverage outlined by the National Comprehensive Cancer Network. This alliance of 21 of the nation's leading cancer centers created a compendium on recommended drugs and biologics based on the independent evaluation of available scientific evidence, integrated with the expert judgment of leading clinicians. UnitedHealthcare became the first coverage provider to base their policies on this evidence-based authority.
Golden Rule, a UnitedHealthcare subsidiary, launches UnitedHealth Continuity, a unique patent-pending health insurance solution that guarantees future insurability for individuals and families when they need it. Continuity allows consumers to apply for and lock in health insurance while they are healthy, but not use the coverage until they retire, become self-employed, unemployed, or move to a job without health benefits. In addition, consumers can choose from a wide range of health plans, deductibles and optional benefits including traditional health insurance plans, health savings account plans and lower-cost high-deductible plans.
More than 5 million Medicare beneficiaries are enrolled in Medicare Part D prescription drug plans. These consumers have saved $30 billion in out-of-pocket expenses over the first two years of this program.
UnitedHealth Group acquires Sierra Health Services, Inc., including its affiliate Southwest Medical Associates, Nevada’s largest multi-specialty medical group practice. The acquisition strengthens UnitedHealth Group’s position in the fast-growing Southwest Region of the United States.
UnitedHealth Group introduces enhanced card technology that combines health benefit information and financial information on a single card. Much like a credit card, UnitedHealth Group's health care ID cards are equipped with a magnetic stripe on the back, providing doctors and hospitals with real-time access to patient benefits and eligibility information and medical claim history, including pharmacy and lab claim data. It also allows physicians to submit claims online and receive a fully adjudicated response in seconds.
UnitedHealth Group merges with PacificCare Health Systems, Inc., which provides health care and benefit services principally in the western United States. The transaction furthers the company’s efforts to make health care services more affordable, more available and easier to use for people nationwide; creates opportunities to expand senior health services, offering older Americans improved access to best practices, more services and simplified programs; and brings important consumer product innovations and technology applications to further serve the Pacific Coast markets.
Ingenix is selected by the U.S. Food and Drug Administration for drug safety monitoring and support. The FDA uses i3 Aperio® to review health care data relating to new prescription drug experiences and identify data signals that may indicate potential drug safety issues. i3 Aperio is a first-in-class medical product safety surveillance tool, offered by Ingenix, that integrates Ingenix technology, epidemiological expertise and clinical data capabilities to provide continuous and contemporary real-world health care experience data on millions of patients.
UnitedHealth Group's iPlan®, consumer-driven health plans that integrate high-deductible health plans with health reimbursement accounts, is expanded to include health savings accounts for employer groups. The products are offered through the company's UnitedHealthcare and Uniprise businesses. Golden Rule, a subsidiary of UnitedHealthcare, offers health savings accounts to individuals. As the model for dynamic, consumer-driven health plans gained market momentum, UnitedHealth Group acquired Definity Health, a national market leader in the consumer-driven health benefits marketplace. Definity was founded in Minneapolis in 1998.
Uniprise introduces electronic medical ID cards that use magnetic stripe technology and the MasterCard® system and network to make it easy to verify patient eligibility and benefits in seconds.
UnitedHealth Group acquires AmeriChoice as its platform for serving the most vulnerable populations in public programs. Later that year, UnitedHealthcare merged its legacy Medicaid business into AmeriChoice, with its strong management and holistic approach to serving this market.
Ingenix introduces new knowledge and information products – including Parallax i™, iCES™ and the Galaxy clinical database – that help clients gain clinical and financial insights and improve the quality of health care delivery and administration. Galaxy was developed by Ingenix as a single source for individual customer, care provider, policy, product, pharmacy, financial and statistical claims data. It is one of the most comprehensive data warehouses in the health care industry with the ability to enable statistically valid measurement and analyses of health care utilization, effectiveness and cost.
UnitedHealthcare uses web-enabled technology to simplify and improve service for physicians, enabling them to check benefit eligibility for patients and submit and review claims. The company also launches a web-based distribution portal to serve small business brokers.
UnitedHealthcare launches myuhc.com, which enables individual customers to order ID cards, check the status of claims, and access relevant health information online.
UnitedHealthcare breaks industry norms with the introduction of Care Coordination, which eliminates prior authorizations and channels those resources into consumer and physician outreach for people who will benefit most from coordinating care delivery resources. Previously, patients needing to see a specialist were required to first see their primary care physician to get a referral, and then have it approved by their coverage plan. The process was often frustrating and bureaucratic and there was little evidence it was cost-effective. With Care Coordination, UnitedHealthcare helped better facilitate access to care for patients and decrease administrative paperwork for physicians.
United HealthCare Corporation realigns into independent, yet strategically linked businesses – UnitedHealthcare, Ovations, Uniprise, Specialized Care Services and Ingenix – each dedicated to meeting the health and well-being needs of a unique market segment. To more accurately reflect the breadth and structure of the new company, the corporate organization, United HealthCare Corporation, is renamed UnitedHealth Group. A new graphic identity is introduced for UnitedHealth Group that includes a symbol representing the letter 'U.' The symbol is comprised of tiers that suggest the multi-dimensional nature of UnitedHealth Group as the parent of a diverse health and well-being company.
The first release of Clinical Profiles takes place. More than a decade before "comparative outcomes research" became part of the debate on health reform, United HealthCare issued "best practices" clinical profiles, closely working with leading physicians and mining the enterprise's rich and deep data banks. Clinical Profiles provides network physicians with data comparing their clinical practices to nationally accepted benchmarks for care. The sophisticated use of data helped lead United HealthCare to become the first to drop most of the cumbersome "preauthorization" rules within the next year.
After a rigorous selection process, AARP names United HealthCare to provide health coverage services to its members.
The company's patented artificial intelligence system AdjudiPro, which is entered into the permanent research collection of the Smithsonian Institution, is awarded the CIO Enterprise Value Award. United HealthCare created AdjudiPro, an advanced system for automating much of the claims review process, to reduce the time and cost associated with processing claims submitted by physicians on behalf of patients nationwide.
United HealthCare acquires The MetraHealth Companies Inc. for $1.65 billion. MetraHealth was formed by combining the group health care operations of The Travelers Insurance Company and Metropolitan Life Insurance Company.
Diversified Pharmaceutical Services Inc. is sold to SmithKline Beecham Corporation for $2.3 billion.
United HealthCare is the first company to produce a Report Card on health care access, quality, and cost measures. Like many of its innovations, United HealthCare's Report Cards give patients the information they need to make wise choices for their own health care. At the time, United HealthCare was the only company to issue such reports on its quality and performance; however, the industry has widely adopted self-ratings in the intervening years.
United HealthCare introduces a transplant network that helps direct people to programs equipped with quality physicians and facilities to handle their complex medical needs. The network is an example of the company’s leadership role in applying evidence-based comparative effectiveness data to improve patient care and to reduce costs for the health care system. Over time the program expands to include conditions including cancer, kidney disease, congenital heart disease, women's health services and bariatric surgery.
United HealthCare creates the modern pharmacy benefits management (PBM) business, linking benefit design with retail pharmacy networks and mail service through its subsidiary, Diversified Pharmaceutical Services Inc.
United HealthCare begins offering EverCare, a program designed to help coordinate care for individuals in nursing homes.
United HealthCare Corporation becomes a publicly traded company, specializing in technology and service systems for health care.
United HealthCare Corporation introduces the first network-based health plan for seniors and participates in the earliest experiments with offering private-market alternatives for Medicare.
United HealthCare Corporation is created and becomes the parent company of Charter Med Incorporated. UnitedHealth Group (United HealthCare Corporation in 1977) traces its roots back to Dr. Paul Ellwood, the health-policy guru who coined the term “health maintenance organization” in the 1960s and helped entrepreneur Richard Burke found the company in 1977. The business was based on using the best practices in medical care and the best thinking in business management to improve the health of patients while strengthening the health care system. A commitment to helping people live healthier lives and to innovative thinking is an integral part of the company's heritage.
Charter Med Incorporated is founded by a group of physicians and other health care professionals who want to expand health coverage options for consumers.